What Makes a Character Sympathetic? This Video Essay from Screentakes Explains
http://nofilmschool.com/2014/06/what-makes-character-sympathetic-video-essay-screentakes
"But instead of being concerned with making your character likable, perhaps a better approach would be to make them sympathetic"
"One of the most challenging aspects of screenwriting is creating multidimensional characters that your audience can identify with, relate to, and be entertained by."
Is making you're character "relatable" and "likable" the right way to go? In this article from No Film School, the author discusses why we end up liking the characters of a movie, even if they have a dark side.
Jordan Belfort, Michael Corleone, Jake LaMotta, and Henry Hill. What do these characters from iconic films and tv shows have in common? Bluntly, they're all scumbags. They represent the dark side of humanity. Violence, drugs, anger, hateful, vengeful. All the list goes on. But why do we like them? Is it because we find them relatable? Not necessarily. Being a relatable character doesn't mean you can connect with the audience. Not everyone has suffered some type of tragic loss. Not everyone has trained in a secret organization of skilled assassins and of course not everyone is a billionaire that fights crime at night in an ultra cool suit. Like Batman, most characters aren't relatable. The audience, however simple sympathizes with them.
Even if the characters are total scumbags like the bunch listed above, the writers use the exposition part of the story to make you feel connected with the characters. Sympathizing with them and making the audience rooting for them to make the right choices. So instead of making characters that are relatable, make characters that the audience can connect with in a sympathizing way.